HELLO, I'M
Rose Richards
Dispatcher and 911 Operator with Extensive Experience in Emergency Response Services and Training
Rose Richards
Dispatcher & Trainer
20+ Years Experience
Lake County, Illinois
About
MY PROFESSIONAL JOURNEY
With over 20 years of experience as a dispatcher, my professional and educational journey has been motivated by a deep commitment to public safety and workforce learning and development. Through my career, I have developed a passion for teaching others as well as the creation, evaluation, and management of training programs. I believe that the key to success in our field lies in the continuous growth our skills and knowledge. By mentoring new dispatchers and implementing learner-centric training programs, I strive to enhance our team's performance and morale, and ensure we always provide the best possible service to our community.
Education
MY ACADEMIC PURSUITS
In Progress
Concordia University – Chicago, IL
Anticipated class of 2027
Masters of Science; Instructional Design and Technology
2008 - 2011
Columbia College - Columbia, MO; Class of 2011
Bachelor of Arts; Psychology
GPA: 3.75/4.0 - Magna Cum Laude
2005 – 2008
University of Phoenix - Phoenix, AZ; Class of 2007
Associate of Arts; Business
GPA: 3.44/4.0
Experience
PROFESSIONAL EXPERIENCE
June 2004 – Present
Lake County Sheriff IL, 911 Center
Telecommunicator - 911 Operator & Police Dispatcher
Certified Trainer since 2010
Training Coordinator since 2023
2001 – 2003
Baxter Healthcare, Call Center
Customer Service Representative
1999 – 2001
Daddano, Lannoff, & Cavanaugh, M.D.'s
Office Manager - Allergy & Immunology
Skills & Proficiencies
MY EXPERTISE
TRAINING / MEMBERSHIPS
Communication
Communications Center Supervisor
Decision - Making
APCO & NENA Membership
Problem - Solving
Peer Support Team Member
Multitasking
Microsoft Office 365 Suite
Critical Thinking
Training Program Evaluation
Detail Oriented
Train the Trainer
CERTIFICATIONS
APCO Certified Trainer
IAED Emergency Fire & Medical Dispatch
Mental Health Crisis Intervention
Full Access LEADS/NCIC Certified
Civilian CPR/First Aid/AED/Stop the Bleed
FEMA ICS/NIMS 100/200/300/230/700/800
Recognitions
DISTINCTIONS
Alpha Sigma Lambda National Honor Society 2011
Dean's List x 3 (2008-2011)
Ranked top 10% - Comprehensive Psych Exam 2011
Interests
BEYOND WORK
Ministry
Cooking
Reading
Travel
Arts and crafts
Welding
Woodworking
DIYs